Last updated: October 2026​​​

​

At Antiquity Soul, we are committed to protecting your personal information and respecting your privacy.

​

This Privacy Policy explains how The Arcadian House Inc., operating Antiquity Soul, collects, uses, discloses and protects personal information when you visit our website, purchase our products or otherwise interact with us.

​

By using our website, you acknowledge this Privacy Policy. Where consent is required, we will seek it in accordance with applicable privacy laws.

​

1. Information We Collect​

We collect personal and non-personal information as reasonably necessary to operate our website, process orders, provide customer service and improve the shopping experience.

​

Personal Information​

Depending on how you interact with us, the information we may collect includes:

​

• Your name and email address.

• Your billing and shipping addresses.

• Your telephone number.

• Order details and purchase history.

• Payment-related information required to process a transaction.

• Information you provide when contacting us, requesting product details, arranging a viewing or discussing a custom commission.
   

Payment card details may be collected or processed by the payment service provider you select. The information we directly collect or retain depends on the payment method and our payment-processing arrangements.

​

Non-Personal and Technical Information

​

When you visit our website, certain information may be collected automatically through the website platform, cookies or similar technologies. Depending on the tools in use, this may include:
 

• Browser type.

• IP address.

• Device and technical information.

• Website usage and browsing patterns.

• Information about how visitors interact with website pages and features.
   

2. How We Use Your Information

We may use personal information for the following purposes:
 

• To process, confirm and fulfil orders.

• To arrange shipping and delivery.

• To provide customer support and respond to inquiries.

• To communicate order confirmations and shipping updates.

• To send promotional emails where you have opted in or where otherwise permitted by law.

• To respond to product enquiries, appointment requests and custom commission enquiries.

• To improve our website, products and customer experience.

• To detect and help prevent fraud, protect our business and maintain website security.

• To comply with applicable legal, regulatory and record-keeping obligations.
   

We limit the use of personal information to purposes that are identified and appropriate to our business activities, subject to applicable legal requirements.

​

3. Consent and Marketing Communications​

We handle personal information in accordance with applicable privacy laws and obtain consent where required.

If you receive promotional emails from us, you may opt out at any time by using the unsubscribe instructions in the message or contacting us directly.

Opting out of promotional communications does not prevent us from sending essential transactional messages relating to an existing order or other communications we are legally permitted or required to provide.

​

4. Sharing Your Information​

We do not sell, rent or trade your personal information to third parties.

We may disclose personal information where necessary for legitimate business purposes, including to:

​

Service Providers

We may share relevant information with service providers that help us operate our business, including:

​

• Payment processors.

• Shipping and courier companies.

• Website hosting and e-commerce platform providers.

• Information technology and website support providers.

• Other service providers engaged to support order fulfilment, customer service or website operations.
   

These providers may process information on our behalf as necessary to perform their services, subject to the arrangements and legal obligations applicable to them.

​

Legal and Regulatory Requirements

​

We may disclose personal information when required or authorized by applicable law, regulation, court order or other lawful process, or when reasonably necessary to protect our legal rights and address fraud or security concerns.

​

5. Data Security​

We use appropriate safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure. While we take reasonable steps to protect information, absolute security cannot be guaranteed.

​

6. Data Retention​

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes and meet applicable legal or regulatory obligations.

The retention period depends on the type of information and the purpose for which it is held. Information that is no longer required will be securely deleted, destroyed or anonymized where appropriate and legally permissible.

​

7. Your Privacy Rights​

Subject to applicable law and any relevant exceptions, you may request to:

​

• Access personal information we hold about you.

• Correct or update inaccurate information.

• Request the deletion of personal information where deletion is legally permissible.

• Obtain information about how your personal information is handled.

• Withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions.

• Opt out of promotional communications.
   

To make a privacy-related request, please contact:

Email: antiquity@thearcadianhouse.com

​

We may need to verify your identity before responding to certain requests.

​

8. Cookies and Tracking Technologies​

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the visitor experience.

​

The types of cookies and tracking technologies used depend on the website platform and the tools enabled on our website.

You can manage certain cookies through your browser settings. Disabling cookies may affect some website features or functionality. Where required by applicable law, we will provide appropriate notice and obtain consent for relevant cookies or tracking technologies.

​

9. Third-Party Websites and Services​

Our website may contain links to third-party websites or use third-party services, including payment and shipping services.

Those third parties may have their own privacy policies and practices. We encourage you to review their policies when interacting with their services.

This Privacy Policy applies to Antiquity Soul and the personal information handled by The Arcadian House Inc. in connection with our website and business activities. It does not govern independent third-party websites or services.

​

10. International Processing​

Some service providers may process or store information outside your province or country of residence, depending on the services used to operate our website and fulfil orders.

​

Where applicable, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction.

We will provide any disclosures required by applicable law regarding such processing.

​

11. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology or legal obligations.

The revised policy will be posted on this website with an updated revision date. Where required by law, we will provide notice of material changes or obtain additional consent.

​

12. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related request, please contact:

​

Antiquity Soul at The Arcadian House Inc.
Toronto, Ontario, Canada
Email: antiquity@thearcadianhouse.com